FAQ's
Frequently Asked Questions (FAQs) – Let’s Talk Militaria UK
1. About Let’s Talk Militaria
What is Let’s Talk Militaria?
Let’s Talk Militaria is an online store specialising in the sale of authentic militaria collectibles, including historical artefacts, uniforms, medals, field gear, and military memorabilia.
Are your items authentic?
We leverage 25 years of experience in the militaria field to assess and verify the authenticity of every item we sell. Unless explicitly stated otherwise, all products are considered authentic. If you have any doubts or require further clarification, feel free to ask before purchasing.
Do you sell reproductions or replicas?
Our focus is on authentic military collectibles. However, if we do offer replica or reproduction items, they will be clearly identified in the product listing.
Do you have a physical store?
No, we operate exclusively online. However, we occasionally attend and trade at militaria fairs and expos. Our attendance is published in our news feed. All our products are available online and we provide detailed photographs and descriptions to ensure you have all the information needed before purchasing.
2. Orders & Payments
What payment methods do you accept?
We accept:
- Visa Debit / Credit Cards
- PayPal
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways, ensuring your personal and financial data is protected.
Can I cancel or change my order after purchase?
Orders cannot be cancelled or changed once they have been dispatched. If you need assistance with an order, please contact us immediately after purchase.
3. Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping. However, buyers are responsible for ensuring that import laws in their country allow the purchase of militaria items.
What are your shipping options?
- UK Orders: Shipped via Royal Mail, ParcelForce, or courier services with tracking.
- International Orders: Sent via Royal Mail International Tracked, DHL, UPS, or FedEx, depending on destination and value.
How long will delivery take?
- UK: 3-5 working days
- Europe: 5-10 working days
- USA & Canada: 7-14 working days
- Rest of the World: 10-21 working days
Delays may occur due to customs processing or external factors.
How much does shipping cost?
Shipping costs vary based on the item’s size, weight, and destination. The exact amount will be calculated at checkout.
Will I have to pay customs duties?
For international orders, any customs duties, taxes, or import fees are the buyer’s responsibility. Please check your local regulations before purchasing.
4. Returns & Refunds
What is your return policy?
We accept returns under the following conditions:
- Returns are accepted within 14 days of delivery.
- The buyer is responsible for return shipping costs.
- Items must be returned in the exact condition they were received.
- No restocking fees apply and no items are final sale unless otherwise stated.
When am I not eligible for a return?
Returns are not accepted for:
- Buyer’s remorse or change of mind.
- Authenticity disputes after purchase (we encourage asking questions before buying).
- Items that have been tampered with, altered, or swapped for replicas.
How long does it take to process a refund?
Once we receive and inspect the returned item, refunds will be processed within 7 working days to the original payment method.
5. Product Care & Authenticity
How do I care for my militaria items?
To preserve your collectibles:
- Keep items away from direct sunlight and moisture.
- Store medals and badges in protective cases.
- Avoid harsh cleaning methods that could damage historical patina.
Can I request additional photos or details about an item?
Yes! If you need more photos or specific details before purchasing, feel free to contact us.
Do you buy militaria collections?
Yes! If you have militaria items to sell, please contact us with details and photos for evaluation.